Smolderforge Support Community

Hi,

My Account got hacked. I have a shaman donor. And one time i was at a friend and he played WoW. Then Xeliko(=my char´s name) was online. We wrote to him but he didnt answered. I was the last time weeks ago in WoW.
Today I go online and 2 people write to me with "Hi". I didnt know them. One write that I wanted to change the Account with him. I cant believe that because I was never online or wrote that.
The other wrote that we have had a Duel 3 days ago. But I wasnt at home that day and no friend know my ID or passwort. I have make a ticket please guys change my Passwort.



Xeliko

omg im her friend plss help him !

Xeliko wrote:Hi,

My Account got hacked. I have a shaman donor. And one time i was at a friend and he played WoW. Then Xeliko(=my char´s name) was online. We wrote to him but he didnt answered. I was the last time weeks ago in WoW.
Today I go online and 2 people write to me with "Hi". I didnt know them. One write that I wanted to change the Account with him. I cant believe that because I was never online or wrote that.
The other wrote that we have had a Duel 3 days ago. But I wasnt at home that day and no friend know my ID or passwort. I have make a ticket please guys change my Passwort.



Xeliko

Xeliko, please go to http://www.smolderforge.com/account Login and use the change password feature. If you get an error saying that your previous password was incorrect, tell me and I'll be able to change it another way.

Also, hacking on a private server is very unlikely, never share your account information to anyone, including Game Masters.

It dont work hes saying that the old passwort is incorrect -.-

Xeliko wrote:It dont work hes saying that the old passwort is incorrect -.-

Alright, I'll need the email associated with this account.

I am not sure but I think it was [email protected] (thats the email for donor too)

Xeliko wrote:I am not sure but I think it was [email protected] (thats the email for donor too)

That's incorrect, but you registered with a fake email so there's no way to validate your account and I'll no longer be able to help you since you since you can't verify your own account.

but I have donated so you know my donor-email adress cant you send me a passwort to my donate email?

Xeliko wrote:but I have donated so you know my donor-email adress cant you send me a passwort to my donate email?

Then you'll need to send an email from it to [email protected] as verification that you're the owner of that account.

I send a email to [email protected]