Smolderforge Support Community

Hey henhouse can u pm me or something? I need my acc info back i dont remember the info but i think i can give u some user names that im pretty sure i used i just can remember PW to any of them, i had a donator account for 2 characters that had access to the donor boat for full s4 etc, did u wipe the accs or is it still there?

Your accounts may have not made it by one of our 2 previous account prunes.

Around November 2009 and June 2010 we did account prunes -- dropping accounts and all the characters in those accounts that had not been logged into in the past 8 months. So if you had not logged into your account since then, they might be gone.

if i remember correctly, i cant get donor back on 2 chars right?

Unfortunately we don't support restoration of deleted donor characters, or in your case ones that were pruned. Even if we have records of your donations from before we wouldn't be able to validate them if character's still existed or have been deleted -- it's mainly a policy thing.

kk