Delay in responses from me
Re: Delay in responses from me
I don't think we've ever had a ticket open for over 23 days. It's probably around ~5. Players sense of time is like a child's. I had someone tell me they played here 4 years ago (back when we were still ~3 years old, curious how that was possible?).
Administrator - Project Lead / Server Management / Core Development
Re: Delay in responses from me
well i got enough players in sw telling them 2 days ticket 3 days ticket 4 days ticked and so on but i dont really care anymore since i have my pet now because of oceans
Re: Delay in responses from me
<3
But Bowjob has a point. There are several hours of the day that theres never a GM online.
You can see this because there are people advertising for diffrent private servers, and way more abuse like crossfaction healing.
It is seldom a GM responds to a ticket by the mail system but it does happen.
So there is a big chance that people sit on the same ticket for a few days, if they play on diffrent hours than the GMs.
When I'm online at the sametime as a GM, like Nosh earlier today. It does get awnsered pretty swiftly.
But you have to be online for it. I guess GMs should use the mail system more to awnser questions, or to just let people know you've read their ticket.
Or get a new GM that does play on freakish European hours.
But Bowjob has a point. There are several hours of the day that theres never a GM online.
You can see this because there are people advertising for diffrent private servers, and way more abuse like crossfaction healing.
It is seldom a GM responds to a ticket by the mail system but it does happen.
So there is a big chance that people sit on the same ticket for a few days, if they play on diffrent hours than the GMs.
When I'm online at the sametime as a GM, like Nosh earlier today. It does get awnsered pretty swiftly.
But you have to be online for it. I guess GMs should use the mail system more to awnser questions, or to just let people know you've read their ticket.
Or get a new GM that does play on freakish European hours.
Re: Delay in responses from me
nope agree alot of crossfaction healers and alot of advertisers or spammers in the chat i think thereOceans wrote:<3
But Bowjob has a point. There are several hours of the day that theres never a GM online.
You can see this because there are people advertising for diffrent private servers, and way more abuse like crossfaction healing.
It is seldom a GM responds to a ticket by the mail system but it does happen.
So there is a big chance that people sit on the same ticket for a few days, if they play on diffrent hours than the GMs.
When I'm online at the sametime as a GM, like Nosh earlier today. It does get awnsered pretty swiftly.
But you have to be online for it. I guess GMs should use the mail system more to awnser questions, or to just let people know you've read their ticket.
Or get a new GM that does play on freakish European hours.
has to be a gm for european peak hour.
Bowjob.
Re: Delay in responses from me
Yeah, that would be awesome... ;)Bowjob wrote: i think there
has to be a gm for european peak hour.
Bowjob.
Re: Delay in responses from me
If you know that a GM is online and you ticket is not getting answered, it's probably because that there are a lot of tickets at that moment or that he can not help you with your specific problem. As an example:" Hello, I've bought the wrong item, etc etc, can you please refund me? ". I am only Rank 1 GM, which means that I am not able to do the commands needed for problems like that.
Also, if you see someone crossfaction healing, take a Screenshot and post it on the forums. It has a higher chance that the player(s) will get punished that way instead of writing a ticket about it.
Also, if you see someone crossfaction healing, take a Screenshot and post it on the forums. It has a higher chance that the player(s) will get punished that way instead of writing a ticket about it.
Senior Game Master - In-Game Support
Re: Delay in responses from me
I stopt making reports on the forums. I got killed by factionhackers several times now.Nosh wrote:Also, if you see someone crossfaction healing, take a Screenshot and post it on the forums. It has a higher chance that the player(s) will get punished that way instead of writing a ticket about it.
And even after I reported them, they are still at it (the same guys).
Only response I got was an ingame mail message saying that the GM isn't even sure if factionhacking is a bannable offense.
I mean healing people of the other faction is one thing, because you can party with other factions.
But these guys camped me and I couldn't even attack back. They actually used a hack.
I still report people by tickets, and you say you'll keep an eye on them, thats good enough for me.
And I don't expect you to be online 24/7, not at all but it's better to have GMs that play on diffrent hours.
Because now there are several hours a day that theres not one GM online and at other times there are 3 on at the same time.
Re: Delay in responses from me
Do you have a SS of that response from the GM?Oceans wrote:I stopt making reports on the forums. I got killed by factionhackers several times now.Nosh wrote:Also, if you see someone crossfaction healing, take a Screenshot and post it on the forums. It has a higher chance that the player(s) will get punished that way instead of writing a ticket about it.
And even after I reported them, they are still at it (the same guys).
Only response I got was an ingame mail message saying that the GM isn't even sure if factionhacking is a bannable offense.
I mean healing people of the other faction is one thing, because you can party with other factions.
But these guys camped me and I couldn't even attack back. They actually used a hack.
I still report people by tickets, and you say you'll keep an eye on them, thats good enough for me.
And I don't expect you to be online 24/7, not at all but it's better to have GMs that play on diffrent hours.
Because now there are several hours a day that theres not one GM online and at other times there are 3 on at the same time.
Just report people on the forums, everyone reads them, at least the staff does. Easier to get people reported that way too instead of waiting for a ticket response.
Re: Delay in responses from me
So I thought I was going to have free time after training. I assumed it would be a MAX of 4 hour training sessions a day...
I've pretty much found out I am going to be working 8-hour work days for the next ~14 days straight, no breaks. So... This is going to be tough.
I've pretty much found out I am going to be working 8-hour work days for the next ~14 days straight, no breaks. So... This is going to be tough.
Administrator - Project Lead / Server Management / Core Development
Re: Delay in responses from me
darkgroom has your back manHenhouse wrote:So I thought I was going to have free time after training. I assumed it would be a MAX of 4 hour training sessions a day...
I've pretty much found out I am going to be working 8-hour work days for the next ~14 days straight, no breaks. So... This is going to be tough.
np np
hes got you bro
lol
Who is online
Users browsing this forum: No registered users and 1 guest