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Need a GM : problem with a donation

Posted: 29 Mar 2013, 21:54
by tronogon
Hello, i have done a donation (to have the s4 on my sham [Tronogon]) but i never received the email with the code while the payment was accepted...
What have i to do to receive the mail and my s4 ?...

Re: Need a GM : problem with a donation

Posted: 30 Mar 2013, 01:03
by Drood
Check your spam folder, probably there is e-mail with your donor code : )

Re: Need a GM : problem with a donation

Posted: 30 Mar 2013, 09:31
by tronogon
i checked my spam, but he is not here...

Re: Need a GM : problem with a donation

Posted: 30 Mar 2013, 10:27
by Peekaboo
Try sending the transaction id along with your associated e-mail address to [email protected]

Re: Need a GM : problem with a donation

Posted: 30 Mar 2013, 10:46
by Nosh
Drood wrote:Check your spam folder, probably there is e-mail with your donor code : )
Peekaboo wrote:Try sending the transaction id along with your associated e-mail address to [email protected]
I'm proud of you guys.. :') <3

As they said, if it's not in your spam folder, please send an email to [email protected] and it will be solved ASAP!

Re: Need a GM : problem with a donation

Posted: 30 Mar 2013, 11:53
by Firstaidkit
Make sure you check the right mailbox because the automatic e-mail will be sent to the e-mail which you registered with at Paypal and not the Smolderforge e-mail.

Re: Need a GM : problem with a donation

Posted: 30 Mar 2013, 12:34
by tronogon
The email address for smolderforge and paypal is the same

Re: Need a GM : problem with a donation

Posted: 30 Mar 2013, 18:34
by Henhouse
Problem has been resolved. User mistyped their email therefore the email wasn't delivered.