Smolderforge Support Community

Hello Henry!
I'm trying to reset the password on my account I have been inactive with and due to Microsoft meddling with my e-mail adress (they claimed it was stolen, I had to go through some verification stuff to prove it's mine) I get the message account name and e-adress do not match, and I'm absolutely 100% positive they in fact do. Microsoft reset my hotmail, and they wiped out my whole inbox, so I think the system doesn't recognize the mail and doesn't have a mail assigned to the account.
So my question to you is: could you please contact me via private message so I can tell you the account name and mail so you can check and/or reset my pass manually if something went wrong?
Thanks in advance and sorry for the trouble

This is best handled over email.

If you're getting that error that means you either used a different email address on the account, or it was faked a long time ago when the account was made.

If you still have access to the account you can change the password on our website on the account manager.