Smolderforge Support Community

Hey guys, im thinking about playing on this server again, i started in like 2008 and left last year, unfortunately everytime i try to log in (WEB and Armory), it says "Account doesnt exists" (Wont show like that anymore because i created an acc like 1 hour ago with my "old" account info, that means my acc was not there anymore)

Also my characters (6 donors) aren't there anymore, can't find them in the armory but i can find people i used to play with.

Thing is was my acc deleted?

If my acc was deleted, would i get my donors back :P, i still have the e-mails i got when i donated and that stuff (I dont want u guys think im a greedy bastard, i just wouldnt like to lose my old characters)

I havent downloaded the game yet (Currently at 75%) so i havent even tried to log IN-GAME, but ive tried by web and armory and cant find my characeters/acc.

Greetings.

Your account was probably deleted due to inactivity in a clean up. Those happen every now and then.

Okay so, can i get my donors back if i still have the codes/emails?

Greetings

Unfortunately due to the age and logging we don't refund characters that become deleted by any means I'm afraid. Sorry :(

Sigh... well, to be honest i disagree, i didnt do anything to get my acc deleted except i left for a while.
I know im one into a bunch of donors but those are my characters

i saw some guy today saying "i just came back from 2 year old break" that means his acc wasnt deleted.

i dont want "refund" i just want my characters and account back, at least for the characters i paid.


last thing, i know its your rules guys, but if you are doing cleanups, why doing it in accounts with more than 6 donors/ 3 years old and about one inactive? i guess we all have 30$ bucks in our pockets but im sure lots of people creates random accounts every single day, play once then never play again.

And you guys had to pick mine :|


well if nothing can be done, i guess its going to stay like that, i just had to express my small amount of
frustration lol.

:(

They didnt "pick" yours, just accounts being inactive for x amounts of months got deleted, don't take it personal.

Yes.. We don't go through thousands and thousands of accounts one by one just to check which ones are donated.