Open ticket (donations)

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Astrup
Posts: 5

Open ticket (donations)

Post by Astrup »

Hello Iv'e got an open ticket for 2 days now about my donation.
How there is no GM answering the tickets? It keeps saying 'Wait time currently unavaiblable'.
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Henhouse
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Location: Sweden
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Re: Open ticket (donations)

Post by Henhouse »

It's probably in best interest to email us for higher priority support regarding donations as our in-game ticket system is bombarded by tons of tickets from all players non-donor and donor and it sometimes takes us a while to get through them all and we don't recognize donor tickets all the time to be able to help you faster with any issues.

GM @ Smolderforge.com
Administrator - Project Lead / Server Management / Core Development
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Astrup
Posts: 5

Re: Open ticket (donations)

Post by Astrup »

Ok, I've send an email already.

I just found it strange cause earlier this week I made a ticket aswell and it got answered in about 10 minutes. And now I had to wait 2 days?!. Well I understand, thanks for your help.
Henhouse wrote:It's probably in best interest to email us for higher priority support regarding donations as our in-game ticket system is bombarded by tons of tickets from all players non-donor and donor and it sometimes takes us a while to get through them all and we don't recognize donor tickets all the time to be able to help you faster with any issues.

GM @ Smolderforge.com
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