Smolderforge Support Community

The donation code sent by email was too long. It can not fit into the vendor.

This is what the email looked like
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This automated email means your Paypal purchase was a success and you are ready to get teleported to the donor mall! Below is your transaction id, simply copy and paste this code into the code-box when the donor NPC asks you for your code.

TRANSACTION ID CODE: xxxxxxxxxxxxxxxx

REMEMBER TO SET YOUR HEARTH!!! -- Enjoy playing, and if you have any questions, feel free to contact in-game support!
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Try the one in the e-mail from Henry himself, not Paypal. If you can't find the mail in your inbox, check spam folder. :)

The Code was the correct one. I had to leave the game completely and reconnect for some reason. After that I was able to input the entire code instead of half.

Gusy wrote:The Code was the correct one. I had to leave the game completely and reconnect for some reason. After that I was able to input the entire code instead of half.

That email you got was the correct email with the correct code. What typically causes this is when you copy & paste the code out of the email, there are certain problems with that, either copying linebreaks, or something along the nature of that. Usually restarting the game and manually typing the code fixes this problem.