Smolderforge Support Community

Everything seems to work fine until I try to open a mailbox. Once I do that, it's almost like I get disconnected. I can run around and see other players, but they stop moving. I can no longer interact with NPCs and the global chat stops. I have badges of justice from voting that I am trying to open. The issue only happens right after I click on a mailbox. I have tried deleting the WDB folder and the WTF folder but the issue still persist. I have also tried disabling all add-ons with no luck. It only affects one character, the rest of my characters work fine.

character name: Wtbhealbot

malware in mailbox confirmed

I noticed today it also seems to happen with when opening the guild panel.

This thread mentions a similar issue with both the mailbox and guild. Seems like once a guild reaches a certain size it causes issues. If i try the /gquit command I get disconnected like mentioned in the first post.

Hi there,

So I just logged into your character and had no problems accessing the mailbox or guild. Honestly, it's likely something has gotten messed up with your game client. The best thing to do would be to completely redownload the game from our site, move your addons and settings over, etc. and see if that improves it.

ok thanks I'll try that.

edit: its working now thanks for your help.