5 years old account

[Galathion]

Hey there!

I've sent two emails to the [email protected] address, Both containing the '5 years old account gone' in their title/subject.
I do not want to disclose any information about the issue here on the forums, so I'm just here to maybe speed up the process of getting my issue reviewed, even though I know how many emails you guys get.

Thank you for your time.

[Bucovsky]

Sending additional emails is the worst thing you can probably do in a situation like this. Due to a large amount of emails there is a 'queue'. The oldest emails are the first to serve. As you send your email to [email protected] and then send an additional one after a couple of days, your first email's position in the queue is lost. Your second email 'bumps' your 'conversation' which is now treated as a new entry. Therefore, your email is moved to the very end of the queue and you have to wait even longer.

EDIT:
Old accounts are removed from time to time if not used anymore. Unless you had the donor account protection, it might be gone now.

[Galathion]

Hey, thanks for the reply.
The second email I've sent was necessary, since I forgot to mention something important in the first one.
And yes, I indeed had a donor account, but It still got deleted.

[Bucovsky]

I don't exactly remember when this donor protection feature was implemented. For those who got donors after it was implemented, the protection was applied instantly. In case someone had a donor character before the feature, then it was necessary to use a special crystal inside the donor mall.

[Comeherefour]

I don't exactly remember when this donor protection feature was implemented.

My wild guess would be 2012-2013.

[Henhouse]

My wild guess would be 2012-2013.

18 January 2013, to be exact. :p

[Galathion]

[solved]

[Sim]

I'm here for the same thing! But last time i played was maybe 2 years back

[Galathion]

I'm here for the same thing! But last time i played was maybe 2 years back

Write Henry an email, I tried to speed up the process here, but that didn't work.
[email protected]

[Henhouse]

Write Henry an email, I tried to speed up the process here, but that didn't work.
[email protected]

I get a lot of emails, have real life responsibilities, and other work to do on SF :(. I'm sorry I can't reply faster sometimes.